Dealership Compliance
Training Course:

The National Do-Not-Call Registry:
The Do-Not-Call Act

Federal Required Staff Training

Overview:

The National Do Not Call Registry gives consumers a choice about whether to receive telemarketing calls at home. All automotive dealers are designed as telemarketers under this regulation and must train their staff in addition to providing a formal written Policy. Most telemarketers should not call a number once it has been on the registry for 31 days. If they do outside of compliance boundaries, consumers can file a compliant which could instigate an investigation by either federal or state regulators which could lead to staggering fines.

Length:

Who Should View:

Entire sales department (At least annually)
Possible Parts/Service staff (at least annually)
All Newly-hired staff (Within 30 days of hiring)

Training Course Content

Required dealership compliance elements
Background information
Definitions and terminology
Compliance procedures
Exceptions to the Rule
Solicitantion protocol & other information

Knowledge Quiz:

Yes - Follows immediately after viewing the training video
Results immediately displayed and stored in Dealership Report Center

Required Dealership Policy

Yes
After viewing the Training Video and passing the Knowledge Quiz, staff member
should download, print and sign the Policy as their commitment to abide by the
regulation. Dealership should keep all signed Policies on file.

Dealership ComplianceTraining Course:

The National Do-Not-Call Registry:The Do-Not-Call Act

Overview:

Length:

Dealership Compliance
Training Course:

The National Do-Not-Call Registry:
The Do-Not-Call Act